Support
Always available.
Initiate a support request directly from your computer or via the AnyDesk app.
You can also initiate a support request by sending a message to our Service Desk email address.
AnyDesk app
Download the AnyDesk app and connect quickly and easily with our support team. After starting the application, please provide us with your access data (ID) and confirm the connection to your computer.
Contracting parties
Customers have a mini-application in their taskbar, next to the system clock, that connects you directly to the support desk.
Locate the green dot icon and directly start opening a support request, without wasting extra time pinning screenshots and writing emails. With just a few clicks, you can provide our support service with all the relevant information about your condition.
Service Desk
Our Service Desk is available 24/7 via email. Send your message to our Support Desk email address and it will automatically be converted into a support request. Each request for support is automatically processed to the level set by the norms or standards.
contractual obligations.
Monitoring performance
Customers can also monitor GRINIT’s own systems. The link provides a status page with a clear, chronological record.
Planned outages or production disruptions are also announced.
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