GRINIT at a glance
ICT concepts are combined to form reliable information environments.
For more than 20 years, GRINIT has been enabling its customers to develop and progress by combining IT technologies as a provider of comprehensive IT management or co-management support.
20 years later, IT management has become a strategic industry with exponentially increasing demands.
How the onboarding process works
Onboarding a new customer is known as Onboarding.
Onboarding is the process of introducing a customer to the IT policies and protocols of conduct and behaviour within IT systems.
Over the years, GRINIT has developed its own onboarding process, which we call MIS – Make IT Simple, based on proven, successful processes and implementations.
The key advantage of our methodology is that it is extremely subtle and flexible.
It allows sufficient time and soft transitions where possible, while achieving the required high level of IT security in a very short time.
Consultation: 1-2 weeks
The first step in a consultation is to map the terrain together, checking preferences and requirements. We define the SLA or.
General conditions , physical inspections are carried out, which may be followed by measurements.
Then we define the scope of services and set plans.
In larger organisations, the consultation may take several weeks.
Onboarding, initial phase: 3-6 weeks
Depending on the size of the company or organisation, onboarding initially means administrative and formal coordination. Outlining IT policies, setting up an IT service desk, familiarising with protocols and getting started.
Management 1: 3-12 weeks
In the onboarding phase, governance means gradually taking the reins of existing systems. Additional systems, renovations or upgrades are introduced as needed.
The onboarding phase of management can be very quick in small organisations, but can take more than 12 weeks in larger multi-site organisations.
Monitoring: 1-2 weeks
Once management integration is complete, we start proactive monitoring. Deploying monitoring for a large number of endpoint devices can take several weeks, otherwise the deployment is shorter as we are already merging and pre-preparing the systems for this step during the management phase.
Management 2: 1-x weeks
After the initial few months, and in line with the objectives set, we set the remaining management deadlines. This applies to environments where additional implementations, upgrades or remediation are needed.
The phase in question may also be stretched over a longer period of time, postponed according to budget plans, etc..
Onboarding, final phase: a few weeks
Onboarding is complete when the desired plans set in the consultation phase have been achieved and the client confirms that the users have acquired sufficient knowledge to operate smoothly and in accordance with the new protocols.
Production
Once the embarkation process has been completed.
Onboarding is complete, the organisation moves into the full, improved performance phase.
The vast majority of clients reach the production phase within the first six months.
Regardless of the size of the company or organisation, GRINIT gets all its clients on board in less than twelve months.
Consultation or 1. Step 1
is regularly and continuously repeated. Whether it’s new clients or new projects, major interventions and upgrades to existing IT infrastructure. The consultation is also carried out at the regularly scheduled monthly, quarterly or annual IT reviews for the coming period.
Onboarding or 2. Step 2
is the next logical step in the onboarding phase. It is a basic familiarisation and induction into an organised IT system. It is familiarisation with internal IT policies, access to the knowledge base, familiarisation with the general culture of behaviour and communication in IT processes, etc..
Management or 3. Step 2
is the takeover and coordination of all internal IT processes, including the controlling of third/external IT partners, project partners, service providers, etc. Governance centralises the care and management for the smooth operation of all IT services in the organisation.
Monitoring or 4. Step 2
is proactive care of the IT situation. It is our favourite part of IT governance. It is the established monitoring and controlling of processes, the status of all devices, software, etc. Proactive monitoring is an extraordinary added value and represents an important step forward.
virtual CIO or 5. step
is the service equivalent to the CIO. It means processing and preparing quarterly or annual reports, managing the ITDS – IT documentation system, managing user satisfaction and, above all, keeping informed of the necessary upcoming actions and investments.
Budgeting or 6. step
the last and very important one. Careful monitoring and control allows effective planning of upcoming IT expenditure. Including IT expenses in the client’s cost sheet significantly facilitates the overall business and completely removes the unpredictable and hidden costs for which IT is renowned.
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