Managed IT (MSP)
Predictable IT management, without surprises.
Managed IT support means we run your IT environment proactively: we standardize, monitor, reduce risk, and provide users with clear and reliable support. The goal is not to keep putting out fires, but to deliver stable operations, make security part of routine, and ensure visibility through reporting. We work according to an MSP process that is repeatable, measurable, and adaptable to the size of the organization.
What you get
Fewer unpredictable outages, fewer “strange issues,” a more structured environment, and clear accountability for IT — delivered through:
- a single service desk and traceable user support
- proactive monitoring of devices and services
- standardization, documentation, and clear rules of engagement
- regular reporting, recommendations, and a roadmap
1) Service Desk and user support
- a single channel (portal / email / phone) and communication protocols
- P1/P2/P3 prioritization and escalations
- traceability, status updates, and request closure
- a culture of “resolve it and prevent recurrence”
2) Proactive monitoring and prevention
- monitoring of device health and key services
- alerts, thresholds, and preventive measures
- eliminating recurring root causes — not just symptoms
- periodic reviews and optimization
3) Standardization and device management
- standardization of settings, policies, and the core security baseline
- patching and compliance monitoring
- management of users, permissions, and core policies
- structured change management
4) Documentation and visibility
- basic asset inventory and key access records
- documentation of critical systems and procedures (minimal, but practical)
- risk overview and recommendations
- KPI reporting (as agreed)
5) vCIO / IT leadership (where needed)
- priorities, roadmap, and budget planning
- alignment of decisions with real risks and business goals
- oversight of vendors and changes
- regular health checks
Typical outcomes
In practice, the first thing you notice is a calmer day-to-day environment: fewer unexpected outages and less time wasted on improvised fixes. User requests become traceable and are resolved through a consistent process, which reduces ping-pong and improves resolution speed.
Management gains visibility into the state of the environment and clear priorities, instead of feeling that IT is handled on a case-by-case basis. IT changes become more controlled, and risks are identified and addressed earlier — before they turn into a serious incident. The result is a well-structured environment that is easier to develop and better supports business growth.
FAQ
How quickly can you get started?
We start with an assessment of the current state and the setup of the engagement. The pace of implementation is tailored to the environment and its priorities.
Do we need to have an SLA?
An SLA is optional. However, we always define communication rules, priorities, and escalation paths to ensure the collaboration remains predictable.
Do you also cover projects?
Yes. We incorporate projects as planned steps within the roadmap, so they do not disrupt day-to-day support.
Not sure which service is right for you?
In a short consultation, we assess your starting point and recommend realistic next steps — without unnecessary baggage.
| Avto Jereb
| Avto Aktiv SLO
| Medicina Dela
| Realist
| BMW Group
| Center Jereb
| Wallis Motor
| Avtoval
| PSC Molk
| Totus
| Astop
| AC Jereb Kranj
| AGP Cars
| BMW Slovenija
| Seyfor
| Webtasy
| Toyota Adria
| Avto Elite
| Z Pharm
